Returns & Warranty 

1. Order Cancellations

If your ring has not yet shipped, you may request a full refund, subject to the exceptions below:

• Sizing kits: If you cancel after receiving a sizing kit, $5 is non-refundable.

• Customized orders: Customized items that have already been made are non-refundable.

• Gold customization changes: Changes to the customization of a gold ring after it has been made incur a $200 fee.

Once your order has shipped, it must be returned under the conditions below. Applicable return fees will apply.

2. Returns & Refunds

You may request a return or exchange within 14 days of receiving your CNICK Ring. The ring must be sent back within 14 days of submitting your return request.

To qualify for a full product refund, the ring must be fully functional and undamaged. Please return it in its original packaging and provide proof of purchase.

Return fees

Ring type	Return shipping fee
Non-gold rings	$10
Gold rings	$100

Return shipping fees are non-refundable. The $100 gold ring return fee replaces the standard $10 fee.

Damaged returns

If a ring has been damaged by the customer, a partial refund may be available. We will inspect the returned ring and assess its condition before determining the refund amount.

Customized items

Customized items, including rings with personalized engraving or colors, are non-returnable and non-refundable. This applies to wood, titanium, silver, gold, and ceramic rings.

This exclusion does not affect claims relating to defective or incorrectly supplied items.

3. Size Exchanges

If you ordered the wrong ring size, you may request an exchange within 14 days of delivery. The following fees apply:

Exchange type	Fee
Standard ring	€20 for replacement shipping and handling
Customized non-gold ring	$50 for replacement
Gold ring	$100 for return shipping

Customized rings are eligible for a size replacement at the applicable fee, even though they are not eligible for standard returns or refunds.

If the size you received differs from the size you ordered, please contact us so we can arrange a replacement at no additional cost.

4. Defective or Incorrect Items

If you receive a defective ring or an incorrect item, contact hello@cnick.io with your order details and a description of the issue.

We will arrange a replacement at no additional cost. Please retain the original packaging for the return.

5. Limited Warranty

Your CNICK Ring is covered by a one-year limited warranty from the original date of purchase.

What is covered

The warranty covers manufacturing defects and failures to function resulting from those defects.

What is not covered

The warranty does not cover:

• Normal wear, scratches, coating wear, or cosmetic damage.

• Normal reduction in battery capacity.

• Accidental damage, misuse, improper storage, impact, crushing, or unauthorized modification.

• Damage caused by chemicals, extreme temperatures, electrical contact, short circuits, or exposed energized components.

• Loss, theft, incorrect sizing, or unreadable or altered serial numbers.

• Compatibility or service issues involving third-party banks, payment networks, mobile devices, applications, vehicles, or other services.

How to make a warranty claim

Contact hello@cnick.io with proof of purchase and a description of the issue. Items submitted for warranty assessment should be returned in their original packaging.

6. How to Request a Return or Exchange

Email hello@cnick.io with your order number and the reason for your request. Our team will provide return instructions and confirm any applicable fees.

Your statutory rights: This policy and our limited warranty do not limit any mandatory consumer rights under applicable law. Where those rights differ from this policy, applicable law takes precedence.